Return Policy

We offer a 14-day return policy, which means you can request a return within 14 days of your order

Items must be in the same condition as received, unworn/unused, with tags, and in their original packaging.

A return fee will be charged for returns, which includes handling costs, taxes and postage.

To start a return, contact us at stoneclothingeu@gmail.com.
If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without a return request won’t be accepted.

If you have any questions about returns, contact us at stoneclothingeu@gmail.com.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

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Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns of hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.

If you’re unsure whether your item qualifies, please contact us.

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Exchanges

The fastest way to get what you want is to return your item and, once the return is approved, make a separate purchase for the new item.

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EU 14-Day Withdrawal Right

If no above conditions prevent it, customers in the EU have the right to cancel or return their order within 14 days for any reason. Items must be in their original condition, unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

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Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days.
If your refund hasn’t arrived within 15 business days after approval, please contact us at stoneclothingeu@gmail.com.